Hotel Operations Coordinator

1 week ago


Mumbai, Maharashtra, India AccorHotel Full time
Job Summary

We are seeking a highly motivated and experienced Guest Service Associate to join our team at Ibis Mumbai BKC. As a key member of the front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

About the Role

This is an exciting opportunity for a talented individual who is passionate about providing outstanding customer service and has a strong background in hotel management.

Responsibilities
  • Provide proficient and professional FO & Food & Beverage service to guests by meeting and exceeding their expectations.
  • Welcome guests with a warm and genuine smile, setting the tone for a memorable stay.
  • Ensure that any issues or concerns that may affect Accor's interests are brought to the attention of the Management.
  • Facilitate the functioning of and/or oversee the Front Office & F&B Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager.
Requirements

To be successful in this role, you should have:

  • A degree in Hotel Management or a related field.
  • 1-2 years of experience in a similar role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of ₹2,50,000 - ₹3,25,000 per annum, depending on experience, plus additional benefits such as:

  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Competitive compensation package.


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