Customer Success Campaign Lead
3 weeks ago
At PubMatic, we're looking for a Customer Success Campaign Lead to help us drive customer value and deliver digital advertising's supply chain of the future.
This role will empower you to manage PMP deal setup and optimization on our system, collaborate with internal teams, and leverage PubMatic's Analytics to monitor performance and troubleshoot under-performing deals.
Key responsibilities include:
- Manage PMP deal setup and optimization on the PubMatic system.
- Work with internal teams globally to execute PMP deals within established Service Level Agreement.
- Generate and interpret reporting that will yield competitive insights for our clients.
- Leverage PubMatic's Analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals.
- Work with technical escalations and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers.
- Document Standard Operating Procedures for deal setup, troubleshooting playbooks, and escalation management.
- Work with Adsol team on Deal optimization strategies.
- Ensure multiple support systems are updated accurately (Salesforce, JIRA, etc).
- Troubleshoot PMP Deal issues, which might involve verifying and analysing data, isolating and diagnosing the problem, providing root cause analysis, and setting client expectations and follow-ups.
This role requires:
- BCA/MCA graduation degree with 2-4 years of relevant AdTech experience.
- Knowledge of DCM, GAM, DSP, SSP, Ad exchanges workflow.
- Good understanding of Private Marketplaces (PMP).
- Proficiency in Excel, preferably Excel Macros.
- Excellent campaign optimisation and reporting skills (publisher or agency).
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Customer Success Campaign Manager
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Pune, Maharashtra, India PubMatic Full timeAt PubMatic, we're looking for a highly skilled Customer Success Campaign Manager to join our team. In this role, you will be responsible for managing PMP deal setup and optimization on our system, working closely with internal teams to execute deals within established Service Level Agreements, and generating and interpreting reporting to yield competitive...
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Customer Success Campaign Manager
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