HR Service Delivery Excellence Lead

4 days ago


Tiruppur, Tamil Nadu, India beBeeCompliance Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Job Overview:

Senior HR Service Delivery Specialist Trainer is a seasoned professional seeking to oversee HR service delivery processes, ensuring efficiency, compliance, and employee satisfaction.

The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement. Responsibilities include end-to-end HR service delivery, including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.

Key Responsibilities:

  • Manage end-to-end HR service delivery processes.
  • Ensure compliance with labor laws, data privacy regulations, and organizational HR policies.
  • Optimize HR service platforms, including Workday, SuccessFactors, Oracle HCM, and ServiceNow HRSD.
  • Lead continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyze service metrics and prepare reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborate with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provide training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handle escalations and complex HR service cases with professionalism and resolution focus.

Additional Information: The position also involves supporting global/regional HR service delivery models, shared service centers, or COE frameworks.



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