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Senior Learning Solutions Manager
1 month ago
At Infopro Learning, Inc, we are seeking a Senior Learning Solutions Manager to join our team. As a key member of our organization, you will play a vital role in driving business growth and delivering exceptional customer experiences.
About the RoleThis is an exciting opportunity for an experienced professional with a proven track record in project management and learning solutions to take on new challenges and drive business results.
Key Responsibilities:- Elicit information from clients regarding their expectations, budgets, and other constraints, and communicate these to the team effectively.
- Analyze the scope of work to provide accurate size and effort estimates that meet client requirements.
- Proactively interface with other production groups and support teams to ensure timely information and workflow.
- Review created artifacts from the perspective of mapping to client requirements, ensuring seamless delivery.
- Identify and analyze complex problems, reaching sustainable solutions that meet client needs.
- Manage relationships with clients to ensure satisfaction and retention.
- Govern multiple projects simultaneously, managing multiple accounts with ease.
- Forecast revenue and ensure compliance with contractual obligations.
- Drive project KPIs (Schedule, Quality, Budget, Client Requirements, Contractual Obligations) to achieve excellence.
- Negotiate with clients on project issues within the framework of contractual and project-specific obligations.
To be successful in this role, you will need:
- A Bachelor's degree or equivalent experience.
- 7+ years of experience in the online learning industry, providing exemplary customer service to individuals and organizations.
- 4+ years of experience in project/program management within the learning industry.
- The ability to provide oversight to large development teams.
- Effective leadership and decision-making skills.
- PMI Certification is highly desired.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. If you're a motivated and skilled professional looking for a new challenge, please apply now.