Night Shift Ticketing Specialist

3 days ago

Bhavnagar, Gujarat, India beBeeTicketing Full time ₹ 8,00,000 - ₹ 10,00,000

Job Opportunity: Night Shift Ticketing Specialist

We are seeking a detail-oriented professional to manage ticketing operations during evening and night hours.

Key Responsibilities:
  • Ticketing Operations:
    • Manage bookings, cancellations, rescheduling, and domestic/international tickets.
    • Handle amendments, refunds, and re-issuances according to client requirements.
    • Resolve ticketing-related issues promptly.
  • Customer Support:
    • Provide customer service via calls, emails, and chats during the night shift.
    • Assist clients with queries related to fares, routing, and policies.
  • System Handling:
    • Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.
    • Maintain accurate data entry and booking processes.
  • Coordination:
    • Liaise with airlines, suppliers, and internal teams for smooth ticketing operations.
    • Update clients on travel schedules, changes, and airline policies.
  • Reporting & Compliance:
    • Maintain accurate transaction logs and prepare daily reports.
    • Adhere to company policies and industry regulations.

Required Skills & Qualifications:

  • Minimum 1–2 years of experience in airline ticketing or travel services.
  • Proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage.
  • Strong knowledge of fare rules, airline ticketing policies, and international routing.
  • Excellent verbal and written communication skills in English.
  • Ability to work independently and manage responsibilities in a night shift setup.

Benefits of Working as a Night Shift Ticketing Specialist:

  • Opportunity to work in a dynamic environment.
  • Chance to develop skills in ticketing operations and customer support.
  • Professional growth opportunities in a growing industry.

About the Role:

  • This is a full-time position that requires working night shifts.
  • The successful candidate will be responsible for managing ticketing operations, providing customer support, and ensuring smooth coordination with internal teams.
  • The ideal candidate will have excellent communication skills, strong attention to detail, and ability to work independently.

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