Operational Excellence Specialist

5 days ago

Bhavnagar, Gujarat, India beBeeSystem Full time ₹ 18,00,000 - ₹ 24,00,000

At our organization, we partner with customers to protect their digital way of life. Our mission is to create a safer and more secure world.

About Us

We believe in collaboration and value in-person interactions. We work fast, respect each employee as an individual, and offer personalized learning opportunities to help them grow.

Job Description

The Senior System Specialist will be part of our Sales Operations team based in Bangalore, India. This role ensures the accuracy and usability of sales tools through timely resolution of support tickets.

Responsibilities:

  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, CPQ, Clari, People.ai, ClosePlan, and Commissions.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility issues.
  • Assist with documentation of best practices and usage.

Requirements:

  • At least 8+ years of professional experience in IT or a Helpdesk role.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating the Salesforce landscape and terminology with a focus on data security and territory management.
  • Experience with sales processes and environments is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with a service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.

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