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Job Opportunity: Assistant Operations Manager
We are seeking a seasoned professional to assume the role of Assistant Operations Manager. In this position, you will be responsible for overseeing and leading a team to ensure seamless production and exceptional customer experience.
The ideal candidate will have a minimum of 5 years of experience in a similar capacity, with expertise in Telecom processes. They must possess excellent analytical, logical, and leadership skills to drive customer satisfaction metrics, meet key Service Level Agreements (SLAs), and provide recommendations for process improvements.
Responsibilities:
- Lead a group of Team Leads and associates to achieve all SLAs related to department functions.
- Manage daily, weekly, and monthly production reports.
- Drive customer satisfaction metrics.
- Meet all key SLAs and Key Performance Indicators (KPIs).
- Coordinate activities with the manager, including workflow monitoring, process improvement, training, reporting, and special projects.
- Provide recommendations for strategies and process improvements to add value to teams and clients.
- Collaborate with internal support teams to ensure smooth production.
Requirements:
- Strong analytical and logical skills.
- Proficiency in MS Office.
- Leadership and mentoring skills.
- Coaching and feedback skills.
- Positive attitude.
- Flexibility to work in shifts.
- Confidence.
- Energy and enthusiasm.
Disclaimer: We follow a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Be cautious of fraudulent offers and always verify through our official channels.
