Operational Excellence Specialist

The role of a Business Process Manager is to spearhead initiatives aimed at harmonizing business processes, optimizing target operating models, and enhancing operational efficiencies across the region. This position will play a pivotal role in driving continuous improvement through the effective deployment of technology, establishing a high-performance agency network, and leading regional improvement projects.

Main Responsibilities:

• Harmo- nized Processes & Target Operating Models:

Implement harmonized processes across the region to create a standardized approach to operations. Collaborate with Regional Businessowner teams to review target operating models that enhance efficiency and operational effectiveness. Continuously assess and refine these models to ensure alignment with regional requirements. Bring to HO Regional process specificities and regional business requirements if any.

Help Agencies to identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Act as a liaison between Regional agencies and promote best practice sharing.

Develop and implement a high-performance mindset within the regional agencies. Monitor and coach QPMs to improve agency performance across the region. Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions. Engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals.

Deploy Target Operating models in the regions challenge to minimize exceptions and manage Country Manager expectation. Deploy new tools and new process within the Region Monitor implementation and project adoption before handover to Business units.

Participate in HO global projects, working closely with HO BEX team and external teams to manage the effective implementation of projects. Act as a focal point for the region to provide regional specificities and process needs. Collaborate and Help Agencies during GBS transition projects.

Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities. Ensure smooth integration and adherence to the target operating model.

Key Requirements:

• A degree in Maritime Business, Logistics or Supply chain, or business management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management would be advantageous
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge)
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.