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Senior Retail Operations Manager

2 weeks ago


Rajkot, Gujarat, India beBeeRetail Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Opportunity: Drive Sales Growth and Deliver Exceptional Customer Experiences

As a key member of our team, you will be responsible for managing the day-to-day retail/store operations in accordance with brand standards.

Key Responsibilities:

  • Exceeding Sales Targets by implementing effective sales strategies and maximizing profitability
  • Delighting customers by understanding their needs and providing exceptional service
  • Converting Project Business through Interior Designers & Architects, driving sales growth and revenue
  • Maintaining the highest degree of customer service and in-store experience, ensuring customer satisfaction
  • Ensuring all necessary reports, inventory, and visual merchandising are maintained in line with brand guidelines
  • Expanding the High-Net-Worth Individual Database by collecting, updating, and maintaining customer data
  • Defining strategic actions to attract new customers and increase repeat business from existing customers

Requirements:

  • Bachelor's or Master's degree in Sales/Retail Sales or related field
  • 4+ years of retail sales operational experience with luxury/Premium Brands
  • Fluency in English and Hindi languages
  • Skills:
    • Organized and process-oriented
    • Brand image-conscious
    • Ability to write reports
    • Self-starter with excellent communication and presentation skills
    • Strong computer and analytical skills
  • Behavioral competencies:
    • Responds promptly to customer needs and solicits customer feedback to improve services
    • Manages difficult or emotional customer situations effectively
    • Demonstrates attention to detail and accuracy
    • Ability to present information and respond to questions from groups of managers, clients, and customers
    • Adheres to company policies and procedures
    • Supports the organization's goals and values
    • Commits to long hours of work when necessary to reach goals and completes tasks on time
    • Meets challenges and demonstrates resourcefulness
    • Adapts to changes in the work environment
    • Generates suggestions for improving work and develops innovative approaches and ideas

Job Profile:

As an Assistant Store Manager, you will have the opportunity to work in a dynamic and fast-paced environment, driving sales growth, and delivering exceptional customer experiences.