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Senior Retail Operations Manager
2 weeks ago
Job Opportunity: Drive Sales Growth and Deliver Exceptional Customer Experiences
As a key member of our team, you will be responsible for managing the day-to-day retail/store operations in accordance with brand standards.
Key Responsibilities:
- Exceeding Sales Targets by implementing effective sales strategies and maximizing profitability
- Delighting customers by understanding their needs and providing exceptional service
- Converting Project Business through Interior Designers & Architects, driving sales growth and revenue
- Maintaining the highest degree of customer service and in-store experience, ensuring customer satisfaction
- Ensuring all necessary reports, inventory, and visual merchandising are maintained in line with brand guidelines
- Expanding the High-Net-Worth Individual Database by collecting, updating, and maintaining customer data
- Defining strategic actions to attract new customers and increase repeat business from existing customers
Requirements:
- Bachelor's or Master's degree in Sales/Retail Sales or related field
- 4+ years of retail sales operational experience with luxury/Premium Brands
- Fluency in English and Hindi languages
- Skills:
- Organized and process-oriented
- Brand image-conscious
- Ability to write reports
- Self-starter with excellent communication and presentation skills
- Strong computer and analytical skills
- Behavioral competencies:
- Responds promptly to customer needs and solicits customer feedback to improve services
- Manages difficult or emotional customer situations effectively
- Demonstrates attention to detail and accuracy
- Ability to present information and respond to questions from groups of managers, clients, and customers
- Adheres to company policies and procedures
- Supports the organization's goals and values
- Commits to long hours of work when necessary to reach goals and completes tasks on time
- Meets challenges and demonstrates resourcefulness
- Adapts to changes in the work environment
- Generates suggestions for improving work and develops innovative approaches and ideas
Job Profile:
As an Assistant Store Manager, you will have the opportunity to work in a dynamic and fast-paced environment, driving sales growth, and delivering exceptional customer experiences.