IT Technical Support Specialist

4 days ago

Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

Job Opening: IT Support Professional

We are seeking highly skilled candidates to join our team immediately. A graduate degree in any field is required.

This role is ideal for individuals who combine excellent communication skills with a passion for solving complex technical issues and delivering exceptional user support.

Key Highlights:
  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical problems.
Key Responsibilities:
  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in IT service management systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.
Required Skills:
  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with IT service management tools and ticketing systems (preferred but not mandatory).
About the Role:

We apply next-generation technology to help businesses transform globally. Our approach leverages cloud and cognitive technologies to deliver personalized digital experiences. We enable agility and innovation by helping clients 'shrink the core' through digital transformation.

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