Technical Support Specialist

2 weeks ago

Anantapur, Andhra Pradesh, India beBeeProduct Full time ₹ 20,00,000 - ₹ 25,00,000

About the Position

Are you a detail-oriented and innovative professional with a passion for software solutions? We are seeking a Product Specialist who will play a pivotal role in delivering exceptional customer experiences.

This individual will be responsible for providing technical assistance and troubleshooting to customers, resolving issues related to software installation and runtime, licensing, to ensure minimal downtime. They will also define and own the long-term vision for IT-facing components of our software, proposing and prioritizing key feature improvements.

The successful candidate will work closely with our team to align IT-facing product features with overall business goals and customer needs. They will oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

About You

  • We seek candidates with a BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Prior experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry is highly desirable.
  • A proven track record of delivering excellent written and verbal communication skills in English is essential.

Key Skills

  • Software installation and licensing management tools (e.g., FlexNet, Sentinel)
  • Complex issue troubleshooting
  • Multisystem operating environments (Linux, Windows)
  • Scripting languages (Python)

Become Part of Our Team

This is an exciting opportunity to join a dynamic and talented team of experts. As a Product Specialist, you will have the chance to bring your ideas to life and make them accessible to a large customer base.

Join Us

We are an Equal Opportunity Employer dedicated to creating an inclusive workplace for all.

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