
Technical Support Specialist
15 hours ago
Job Title: Technical Support Specialist
About the Role:
We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT support and be able to provide exceptional customer service.
Key Responsibilities:
- Log, track, and resolve technical issues using Manage Engine and ADX tools.
- Assign tasks to engineers and ensure timely closure.
- Maintain HP warranty call tracker in ADX.
- Ensure SLA compliance and generate management reports including daily open calls, summary, CSAT reports, printer/projector reports, AMC tracker reports, and MIS reports.
- Evaluate AMC partners' service and share improvement feedback.
Requirements:
- Minimum 2 years of experience in technical support.
- Strong knowledge of IT support tools and systems.
- Excellent communication and problem-solving skills.
Benefits:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities to work with a variety of technologies and systems.
- Professional development and training opportunities.
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