
Senior Customer Retention Specialist
22 hours ago
The ideal candidate will have a strong grasp of lifecycle marketing principles and experience in consumer tech or e-commerce, with 3-5 years of CRM or lifecycle marketing experience.
- Key Responsibilities:
- Planning and executing the campaign calendar across categories, managing daily tasks and coordinating with internal stakeholders.
- Designing customer journeys across touchpoints and collaborating with creative, product, and analytics teams to drive insights and learnings.
- Overseeing vendor relationships for CRM platforms, ensuring timely resolution of operational issues.
Requirements:
- Strong analytical mindset with experience in campaign reporting and A/B testing.
- Hands-on knowledge of CRM tools - Clevertap, MoEngage, Branch, etc.
- Excellent communication and stakeholder management skills, ability to thrive in a fast-paced environment.
We are seeking a highly skilled professional to join our team as a Customer Engagement Strategist. The successful candidate will be responsible for planning and executing the campaign calendar, managing daily tasks, and collaborating with internal stakeholders to drive business growth.
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