Senior Service Management Specialist

4 weeks ago


Pune, Maharashtra, India Vodafone Full time

About Vodafone Intelligent Solutions

Vodafone Intelligent Solutions (VOS) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain, and the UK.

With over 29,000 highly skilled individuals, VOS delivers the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

Job Role

Service Management Experience in IT Telco Operations environment

Strong working knowledge in Kenan/Postpaid Billing System

Billing Domain knowledge is must Postpaid Billing, CDR flow, Rating Flow etc.

Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations

Knowledge of other Billing Applications like MZ, ICT, Prepaid systems will be added benefit

Hands on UNIX/Windows experience and familiarity with SQL, Relational Databases and Web Servers

Incident & Service Request Handling

Coordination with Different teams and Vendors

Working for international customers in cross-cultural teams is substantial in infrastructure & application services

Solution delivery within SLA

VOS Equal Opportunity Employer Commitment

India:

VOS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.



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