Customer Experience Advocate

3 days ago

Jaipur, Rajasthan, India beBeeQuality Full time ₹ 60,00,000 - ₹ 1,20,00,000
">Job Title: Sales Call Quality Analyst

Location: Bangalore

">About the Role:

We are seeking a meticulous and analytical Sales Call Evaluator to oversee daily sales calls made by our tele-calling team. This role is crucial in maintaining high communication standards, enhancing customer interactions, and providing actionable feedback to drive conversions and improve customer experience.

">
  • Listen to and evaluate daily sales calls made by telecallers against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.
">Qualifications & Skills:

To excel in this role, you will require:

">
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.
">What We Offer:

As a member of our team, you can expect:

">
  • The opportunity to shape and elevate the sales culture of a growing organization.
  • A collaborative and growth-oriented work environment.
  • Opportunities for professional development and ongoing learning.
">

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