
Senior Customer Advocate
2 days ago
We are seeking a dedicated and enthusiastic customer service professional to join our team. This full-time junior-level position requires candidates to have 1 to 3 years of relevant experience.
Key Responsibilities:
- Provide exceptional service and address any inquiries or concerns customers may have
- Utilize expertise in footwear to guide customers in making informed purchasing decisions
- Maintain a thorough knowledge of product offerings and current promotions to enhance sales
- Handle sales operations and ensure smooth running of store activities on a day-to-day basis
- Work closely with the team to achieve sales targets and improve the overall customer experience
Requirements:
- Strong background in customer service, ensuring excellent communication and satisfaction
- Proven experience in footwear sales and knowledge of the retail environment is essential
- Experience in sales operations, effectively managing daily retail activities and maximizing store efficiency
- Genuine enthusiasm for helping customers and a proactive approach to resolving their concerns
- Ability to handle customer queries and provide solutions in a timely and professional manner
- Excellent verbal and written communication skills, adaptable to a fast-paced retail environment
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