Customer Service Solution Expert

13 hours ago


Surat, Gujarat, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000
SAP Service Excellence Lead

We are seeking a seasoned professional to spearhead the implementation and support of SAP Customer Service solutions.

  • Oversee end-to-end SAP CS deployments, upgrades, and maintenance activities.
  • Provide expert guidance on SAP CS processes such as service orders, notifications, contracts, warranty management, returns, and claims.
  • Collaborate closely with stakeholders to gather requirements and translate them into effective SAP CS solutions.
  • Configure and customize SAP CS module to optimize customer service workflows.
  • Troubleshoot and resolve complex issues escalated from support teams.
  • Coordinate with cross-functional teams (SD, MM, PM, CRM) to ensure seamless integration of SAP CS with other modules.
  • Prepare and review functional specifications for custom developments and enhancements.
  • Mentor junior consultants and support teams, promoting knowledge sharing and best practices.
  • Conduct workshops, training sessions, and user support to maximize system adoption.

The ideal candidate will have in-depth expertise and strong problem-solving skills to deliver high-quality customer service processes aligned with business objectives.



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