
Customer Service Expert
1 day ago
This role focuses on delivering exceptional customer outcomes through empathetic and efficient handling of queries, follow-ups, and data management.
Key Responsibilities:
- Handle customer inquiries via various channels
- Resolve issues promptly while maintaining a positive attitude
- Maintain accurate customer records using Excel and internal tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Suggest process improvements for better customer service
- Prepare daily/weekly reports for management review
Qualifications:
- Bachelor's degree in any discipline
- 2-3 years of relevant experience in customer support or service roles
- Requirements:
- Fluent in English (spoken and written)
- Excellent communication and interpersonal skills
- Proficiency in MS Excel (data entry, filters, reports)
- Strong follow-up and time management abilities
- Ability to stay calm under pressure and handle multiple tasks
- Prior experience in e-commerce, retail, or apparel is an advantage
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