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1 week ago
Key Role: Enterprise Service Cloud Architect
The ideal candidate for this position will possess a strong background in designing and architecting large-scale Service Cloud solutions. This encompasses defining and owning the end-to-end architecture, creating data models, and establishing technical governance.
Primary responsibilities include overseeing critical administration areas such as roles, profiles, permission sets, and workflows. Additionally, providing architectural guidance on data quality and system performance is essential.
This technical leader will act as the authority for Service Cloud initiatives, guiding developers, admins, and consultants through design and architecture reviews to ensure scalable, secure, and maintainable solutions.
Lead enterprise-wide Service Cloud implementations by collaborating with program managers to manage timelines and risks. Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.
Required skills include 12-15 years of IT experience, 7+ years in Salesforce CRM, proven expertise in architecting large-scale Service Cloud solutions, and a strong command of Service Cloud features such as Case Management and Knowledge Base.
Desirable certifications include Salesforce Certified Technical Architect (CTA), Salesforce Certified Application Architect/System Architect, and Salesforce Certified Service Cloud Consultant.
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