Tech Support Specialist

1 day ago

Tiruppur, Tamil Nadu, India beBeeCloud Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing technical support for multiple large, distributed software applications.

The ideal candidate will have a strong background in cloud computing, containerization, and orchestration. Experience with Azure, Kubernetes, and Docker is highly desirable.

  • Key Responsibilities:
  • Provide primary operational support for multiple large, distributed software applications.
  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Employ deep troubleshooting skills to improve the availability, performance, and security of services.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Perform integrations between components and monitoring tools.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in process review sessions.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A 4-year degree in computer science, information technology, or a related field.
  • At least 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting.
  • Good understanding of applications developed using Java, TypeScript, and Python.
  • Experience with Azure Cloud, particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes, and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh.
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for Professional Growth:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • Regular feedback and coaching.
Equal Employment Opportunity Policy

We are an equal employment opportunity employer and welcome applications from diverse candidates.

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