IT Support Specialist
6 hours ago
We are seeking a highly skilled IT Support Specialist to join our team. As the first point of contact for technical support, you will be responsible for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.
Your Role:- Provide first-level technical support and resolve incidents efficiently.
- Manage service requests, incidents, and changes using IT Service Management tools.
- Support user onboarding, access provisioning, and basic resource requests.
- Monitor system health and generate service performance reports.
- Guide users through self-service portals and support documentation.
- Coordinate with escalation teams for complex issue resolution.
Your Responsibilities:
- Investigate and troubleshoot technical issues promptly.
- Develop effective solutions to resolve technical problems.
- Collaborate with cross-functional teams to ensure seamless support.
- Maintain accurate records of service requests and incident resolutions.
- Communicate technical information effectively to both technical and non-technical stakeholders.
Requirements:
- 2+ years of experience in IT service desk, help desk, or technical support.
- Hands-on experience with cloud services support (preferably GCP).
- Proficiency in ITIL framework and service management processes.
- Strong troubleshooting skills in application and infrastructure support.
- Familiarity with remote support tools and basic system monitoring.
Benefits:
- Opportunities to work with global teams and cutting-edge technologies.
- Continuous learning and certification support.
- Flexible work arrangements and a strong focus on work-life balance.
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