Head of Cleaning Operations

About our organization:

We provide workplace experience and facility management services, offering placemaking solutions that contribute to better business performance and a more enjoyable work environment.

Our company was founded in Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. We serve thousands of both public and private sector customers.

Job Responsibilities:

The Head of Cleaning Operations is responsible for developing, implementing, and overseeing all housekeeping and sanitation operations across a large corporate campus. This role involves managing a substantial team, ensuring impeccable standards of cleanliness, hygiene, and organization throughout a high-traffic office environment that includes thousands of workstations, common areas, and specialized facilities.

The ideal candidate will be a strategic and experienced leader with a deep understanding of modern cleaning technologies, environmental health and safety (EHS) regulations, and team management.

• Cleanliness Strategy
• Develop and execute a comprehensive strategy for housekeeping services that aligns with overall organizational objectives.
• Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
• Oversee the budget for the housekeeping department, including labor costs and equipment procurement.
• Forecast and manage capital expenditures (CAPEX) for cleaning equipment.

• Cleaning Excellence and Quality Assurance
• Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
• Conduct regular inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
• Leverage technology to optimize workflows and track service delivery.
• Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.

• Team Leadership and Development
• Lead and manage a large team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
• Develop and deliver robust training programs covering best practices, safety protocols, and customer service.
• Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
• Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.

• Safety and Compliance
• Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
• Implement infection prevention and control measures to maintain a healthy and safe work environment.
• Regularly review and update safety procedures and cleaning protocols to mitigate potential hazards.
• Maintain accurate records and documentation related to cleaning schedules and safety compliance.

• Stakeholder and Vendor Management
• Manage relationships with external service providers for specialized cleaning services and waste management.
• Collaborate with other departments to coordinate cleaning activities and support organizational events.
• Promote good hygiene practices among all employees through awareness campaigns.

Required Qualifications:

• Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.
• 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.
• Proven experience managing budgets, vendors, and large, diverse teams.
• Strong knowledge of commercial cleaning techniques, equipment, and industry best practices.
• Expertise in health, safety, and sanitation regulations and compliance.