Key Accounts and Operations Manager

1 day ago

Mumbai, Maharashtra, India JLL Full time
Role Overview

We are seeking an experienced Key Accounts and Operations Manager to join our team in Mumbai. As a Key Accounts and Operations Manager, you will be responsible for overseeing the housekeeping services and team at our site, ensuring excellent hygiene standards as per client requirements.

Main Responsibilities:

  • Inspect work performed to ensure it meets specifications and established standards.
  • Ensure the upkeep of assignments/tasks as per set SOP.
  • To make plans/schedules and inspect/assigns work to subordinate supervisors and/or teams.
  • Conduct regular briefings for ground staff.
  • Ensure discipline, proper attire, and etiquette in subordinate staff.
  • Vendor management, regular meetings with respective vendors for resolution of site-related issues.
  • Implementation of all standard operating procedures at site to ensure smooth site operations.
  • Ensure closure of complaints about services and equipment and take corrective action.
  • Maintain required records of work hours, budgets, and other information.
  • Regular/frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure it is in working order.
  • Brief and de-brief all supervisory staff.
  • Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.
  • Conduct training on regular basis for work policies and procedures.
  • Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports like DMR, MMR, QBR, and other related reports at site.
  • Recommend changes that could improve services and increase operational efficiency.
  • Perform financial tasks, such as estimating costs and preparing/managing budgets.
  • Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.
  • Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
  • Monitoring the helpdesk and customer service executives on a regular basis.
  • Taking daily rounds of the premises and reporting any lapses/observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Cooperating, coordinating, and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
  • Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
  • Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.).
  • Helping in activities like filing, checking, and maintaining inventory records, DMR, MMR, club house reports, etc.
  • Managing and participating in events/parties/CSR activities, general maintenance, and guest handling.
  • Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.
What You'll Need
  • Degree/Diploma in Hotel Management/Hospitality with minimum 5-7 years of work experience.
  • Effective communication skills and knowledge of processes for providing customer service would be an added advantage.
  • Good Communication skills with speech clarity, fluency in English language will be important.
  • Willingness to work in flexible shifts, weekends, and holidays as per requirement will be a must.
  • BASIC understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.
About Us

JLL empowers you to shape a brighter way forward. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Salary Range:

The estimated salary for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.

Join Our Team

  • Key Accounts Manager

    4 days ago

    Mumbai, Maharashtra, India Talent Corner Full time

    Job Title: Key Accounts Manager Talent Corner Opportunity We are seeking a skilled Key Accounts Manager to join our team at Talent Corner. As a Key Accounts Manager, you will be responsible for liaising with Pan India Operators for the payment of outstanding bills and ensuring that a specific percentage of all outstanding payments are collected. The ideal...

  • Key Account Manager

    1 month ago

    Mumbai, Maharashtra, India LUXASIA Full time

    About the RoleLUXASIA is the leading beauty omnichannel brand-builder in Asia Pacific, with a portfolio of over 100 luxury brands. We are seeking a highly skilled Key Account Manager to join our team and drive sales growth in key retail client accounts.Key ResponsibilitiesDevelop and maintain strong relationships with key retail clients and mall...

  • Key Account Installation Manager

    2 weeks ago

    Mumbai, Maharashtra, India Otis College of Art and Design Full time

    Role OverviewWe are seeking an experienced New Equipment Installation Manager to join our Key Account team. As a key member of our organization, you will be responsible for ensuring seamless project management and partnering with regional and branch teams.

  • Operations Excellence Manager

    6 days ago

    Mumbai, Maharashtra, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking a highly skilled Operations Excellence Manager to join our team at Wipro Digital Operations and Platforms in Mumbai. This is an exciting opportunity for a seasoned professional with a strong background in process excellence, business improvement, and leadership.Key ResponsibilitiesFoster a culture of continuous improvement...

  • Ecommerce Key Account Manager

    3 weeks ago

    Mumbai, Maharashtra, India Wonderchef Home Appliances Pvt Ltd. Full time

    About the RoleWe are seeking a highly skilled Ecommerce Key Account Manager to join our team at Wonderchef Home Appliances Pvt Ltd.As a Key Account Manager, you will be responsible for managing and growing our B2C e-commerce channels, driving sales and profitability by building strong relationships with e-commerce platforms.Account Management: Serve as the...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Leroy Merlin España Full time

    Key Account ManagerAs a Key Account Manager at {company}, you will be responsible for developing and maintaining strong relationships with our most valued clients. Your primary objective will be to drive business growth and revenue expansion through strategic planning and execution. You will work closely with cross-functional teams to identify new...

  • Key Accounts Manager for New Equipment Installation

    4 weeks ago

    Mumbai, Maharashtra, India Otis College of Art and Design Full time

    About the RoleAs a Key Accounts Manager for New Equipment Installation, you will partner with regional and branch teams to ensure seamless project management.ResponsibilitiesProject Planning and coordinationPreparation of delivery ScheduleTracking of installation progress with regional teamsPrepare, Update and Circulate Risk Register for reviews and...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Capgemini Full time

    We are seeking a Key Account Manager to join our team at {company}.The successful candidate will be responsible for managing and growing our key accounts, building strong relationships with our clients, and driving sales growth.Key Responsibilities:Manage and grow key accounts to achieve sales targetsBuild strong relationships with clients to understand...

  • Key Account Manager

    1 month ago

    Mumbai, Maharashtra, India Tata AIA Life Insurance Full time

    Job Title: Key Account ManagerJob Summary:We are seeking a highly skilled Key Account Manager to join our team at Tata AIA Life Insurance. As a Key Account Manager, you will be responsible for managing key accounts and developing strategic partnerships with Tata Group companies.Key Responsibilities:Manage key accounts and develop strategic partnerships with...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    We're seeking a skilled Key Account Manager to join our team. As a key account manager, you will be responsible for building and maintaining strong relationships with our clients. This will involve identifying new business opportunities, negotiating contracts, and developing strategic plans to drive growth and revenue.Key responsibilities include:Building...

  • Key Account Manager

    1 month ago

    Mumbai, Maharashtra, India Third Bridge Full time

    Job OverviewAs a Key Account Manager at Third Bridge, you will play a crucial role in driving account growth by building strong relationships with clients and identifying opportunities to increase utilization of our services. You will work closely with the account management team to execute territory and account plans, ensuring strategic goals are met.Key...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Paras Enterprises Full time

    About the Role:We are seeking a highly motivated Key Account Manager to join our team at {company}.In this role, you will be responsible for managing and growing our most valuable customer relationships, driving business growth and revenue expansion through strategic partnerships and account management.Key Responsibilities:Develop and execute strategic plans...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Capgemini Full time

    Our company is seeking a skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for managing our most valuable client relationships. You will work closely with cross-functional teams to identify opportunities for growth and develop strategies to drive sales.Key Responsibilities:Manage existing client relationships to...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Leapswitch Networks Pvt Ltd Full time

    **About the Role**At Leapswitch Networks Pvt Ltd, we are looking for a skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for managing relationships with our reseller partners who sell our BareMetal Cloud Dedicated Servers and Cloud VPS services.**Responsibilities**Develop and maintain strong relationships with...

  • Key Account Manager

    3 weeks ago

    Mumbai, Maharashtra, India Aspire Lifestyles Full time

    Key Responsibilities: Foster and maintain long-lasting, high-value relationships with key clients. Act as the primary point of contact for all client matters, ensuring timely and successful delivery of solutions.Account Growth & Development: Identify and pursue opportunities to expand services within existing client accounts, providing tailored solutions to...

  • Key Account Manager

    1 month ago

    Mumbai, Maharashtra, India Mahindra Rise Full time

    Job Title: Key Account ManagerAt Mahindra Rise, we are seeking a highly skilled and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for driving sales growth and market share of our heavy commercial vehicles through local dealers in your assigned territory.Key Responsibilities:Identify and engage with...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Reliance Industries Limited Full time

    About the Role:We are seeking a highly skilled Key Account Manager to join our team at {company}. The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, driving revenue growth, and identifying new business opportunities.Key Responsibilities:Develop and execute strategic plans to achieve sales...

  • Key Account Manager

    4 weeks ago

    Navi Mumbai, Maharashtra, India Reliance Foundation Full time

    We are seeking a skilled Key Account Manager to join our team at {company}. This role will involve managing key client relationships and driving business growth through strategic partnerships.As a Key Account Manager, you will be responsible for:Developing and executing sales strategies to drive revenue growthBuilding and maintaining strong relationships...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Kimberly-Clark Full time

    We are seeking a Key Account Manager to join our team at {company}.As a Key Account Manager, you will be responsible for managing and developing existing business relationships with key customers, identifying new sales opportunities, and driving revenue growth.Key Responsibilities:Manage and develop existing business relationships with key customers to drive...

  • Project Manager Key Accounts New Installation

    1 month ago

    Mumbai, Maharashtra, India Otis College of Art and Design Full time

    About the RoleAs a member of the Key Account New Equipment Installation team, you will partner with regional and branch teams to ensure seamless project management.Key ResponsibilitiesProject Planning and coordination, Preparation of delivery Schedule, Tracking of installation progress with regional teams.Prepare, Update and Circulate Risk Register for...