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IT Services Practice Leader
2 weeks ago
Job Overview:
The role of a PLM IT Services Practice Head is to lead and manage the practice, focusing on delivering high-quality services to clients while driving business growth and innovation.
- Key Responsibilities:
- Establish strategic direction for the practice aligned with company goals.
- Build, manage, and scale practice capabilities, including people, solutions, tools, and processes.
- Drive delivery excellence within the practice, ensuring timely and cost-effective completion of projects.
- Strengthen the practice by enhancing offerings, reusable assets, and capabilities.
- Manage multiple projects with minimal dependency on top management.
- Business Growth & Customer Success
- Collaborate with Sales & Marketing to define and execute go-to-market strategies.
- Support pre-sales activities, including proposals, RFPs/RFIs, and customer presentations.
- Drive account mining and expansion opportunities within key client accounts.
- Build and maintain strong C-level relationships with strategic customers.
- Delivery Oversight
- Ensure timely, high-quality, and cost-effective delivery of all projects within the practice.
- Implement robust governance frameworks, conduct regular reviews, and manage escalations.
- Define and monitor delivery KPIs and SLAs to ensure consistent performance.
- Capability Building
- Identify future skill requirements and proactively build internal competencies through training, mentoring, and hiring.
- Collaborate with HR to attract, retain, and develop top PLM talent.
