Service Advisor/ Service Executive

2 days ago

Thiruvananthapuram, Kerala, India Autobahn Trucking Corporation Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,64,000 per year

Job Summary

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Responsibilities and Duties

· Extending courteous reception to customers

· Establish the complaints in the vehicle after a road test

· Provide reasonable time and cost estimate for repairs

· Job allocation to supervisors and monitoring of workflow

· Regular update to customers on the status of the job

· Explain the final repair jobs carried out with details of parts repaired or replaced during the activity

· Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out

· Ensure vehicle is delivered to the satisfaction of the customer

· Collect post service feedback and carry out any corrective measures if Required

· Advance service booking based on existing workshop load and available Resources

· Educate the customer on do's & don'ts, general maintenance practices and regular service schedule for the vehicle

· Inform the customer on the 'value-added services' available through the workshop

Key Skills

interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management.

Required Experience and Qualifications

Minimum 2+ year Experience in the Automobile industry is required.

Job Type: Full-time

Pay: ₹12, ₹22,000.00 per month

Work Location: In person

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