IT Service Management Strategist

4 days ago


Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 15,00,000 - ₹ 25,00,000

IT Service Management Strategist

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Key Responsibilities:

  • Lead the planning, direction, and management of IT service management (ITSM) strategy to align with organizational goals and business requirements.
  • Oversee the development, configuration, and maintenance of integrated applications and modules on the ServiceNow platform.
  • Implement and promote ITSM best practices and ITIL methodologies across the IT department to drive efficiency and quality.
  • Drive continuous improvement initiatives to optimize service delivery and customer satisfaction through data-driven decision making.
  • Collaborate with cross-functional teams to assess needs and develop scalable, efficient service management solutions that meet current and future business demands.
  • Manage the lifecycle of ITSM tools and processes to ensure compliance and effectiveness.
  • Provide leadership, training, and mentorship to ITSM team members to enhance their skills and expertise.
  • Monitor and report on the performance of ITSM systems and processes to inform strategic decisions.

Qualifications & Skills:

  • Proven experience in managing ITSM platforms, especially ServiceNow, with a strong understanding of ITIL framework and best practices.
  • Experience implementing ITSM strategies in mid to large-scale organizations with a track record of success.
  • Strong leadership and project management skills, with excellent analytical, problem-solving, and decision-making abilities.
  • Effective communicator with both technical and non-technical stakeholders, with a proven ability to build and maintain relationships.
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