Software Support Specialist for Global Marketplaces
2 weeks ago
This is a pivotal role within the International Seller Growth (ISG) Tech team, where you will provide critical technical assistance to customers, ensuring seamless operation of our software products. As a key contributor, you will support essential services for seller growth and participate in marketplace/region expansions, infrastructure operations/engineering, and addressing risks in hardware/software.
You will work closely with our development team to create solutions that are operationally excellent, identify and resolve software bugs, and enhance product quality. Your responsibilities will include troubleshooting and diagnosing software issues, resolving technical problems efficiently, maintaining comprehensive knowledge of product documentation and features, documenting customer and system issues, providing feedback to the development team on product issues and support, automating manual tasks and workflows, staying up-to-date on the latest software releases and updates, migrating existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines, and maintaining pipelines to keep them healthy.
The ISG Support Engineering team's mission is to empower worldwide Sellers for success across global Marketplaces. We deliver needle-moving initiatives that provide a seamless experience to Amazon Sellers at each step of the Seller journey. You will be part of this team, which enables Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.
BASIC QUALIFICATIONS:
- 2+ years of software development or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
PREFERRED QUALIFICATIONS:
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. We strive to maintain an environment that promotes diversity, equity, and inclusion. If you have a disability and require workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Estimated salary: $105,000 - $145,000 per year, based on location and experience.
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