IT Support Specialist

3 weeks ago


Hyderabad, Telangana, India AVASO Technology Solutions Full time

At AVASO Technology Solutions, we're seeking an experienced IT Support Specialist to join our global team in Hyderabad, India. As a key member of our Site Technology Servicing team, you'll provide onsite technical support for all users and hardware within the location.

About Us

We're a leading provider of IT services to national and international clients across multiple industries. With a proven track record of success, we offer best-of-breed technology solutions to enterprises of all sizes. Our growth opportunities are excellent, with a strong global company and competitive compensation.

Job Summary

The ideal candidate will have 4+ years of experience in IT support, demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. You'll be responsible for providing technical guidance to site techs, prioritizing workload, and managing resource capacity planning.

Key Responsibilities
  1. Provide technical support as the point of contact for IT at the site.
  2. Offer end-user desktop, laptop, and office IT support with smart hand assistance for network and servers.
  3. Install software on end-user systems and servers when required.
  4. Support new user onboarding, preparing IT assets and tools.
  5. Assist with offboarding, collecting IT assets, and sanitizing them for storage.
  6. Provide executive and VIP support.
  7. Coordinate and remotely assist the back-end team for network and server support.
  8. Configure, deploy, and troubleshoot enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
  9. Support mid-range servers.
  10. Manage network devices such as switches, routers, and wireless APs with the help of the back-end team.
  11. Handle tickets on Service Now or similar ticketing systems.
  12. Troubleshoot VPN issues.
  13. Support application management with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
  14. Troubleshoot MS Windows 10 and MS Office 365 issues for end-users.
  15. Manage office IT asset management.
  16. Coordinate external vendors for support.
Requirements
  • A minimum of 4 years of experience in IT support, with increasing levels of responsibility and technical expertise in a corporate enterprise environment.
  • In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
  • Familiarity with Service Now or similar ticketing systems.
  • Understanding of Active Directory.
  • Knowledge of Microsoft server technologies and associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
  • Self-discipline and high motivation.
  • Good decision-making skills.
  • Ability to prioritize workload based on SLAs and user impact.

The salary for this position is estimated to be ₹800,000 per year, considering the location and industry standards.



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