Customer Support Associate

1 week ago


Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

Job Role: Customer Support Associate

About the Job:

We are looking for a highly skilled and customer-focused professional to join our team as a Customer Support Associate. The ideal candidate will handle customer inquiries, resolve issues, process orders from e-commerce platforms, and provide excellent post-sales support.

Main Responsibilities:
  • Handle customer calls and emails in a professional and courteous manner.
  • Address customer complaints, queries, and requests promptly and effectively.
  • Process and manage customer orders via e-commerce platforms.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Collaborate with internal teams (logistics, warehouse, accounts) for order fulfillment.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
Requirements:
  • Minimum 1 year of experience in customer service or call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is essential.
  • Excellent verbal and written communication skills (English required).
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.


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