
Customer Support Agent
2 days ago
This role requires a highly skilled professional to provide top-notch customer support via various communication channels. The successful candidate will be responsible for promptly responding to and resolving customer queries, ensuring high satisfaction scores and adhering to quality standards.
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- Achieve exceptional response and resolution times as defined by Service Level Objective (SLO).">
- Maintain strong verbal and written communication skills, with the ability to clearly articulate complex issues.">
- Demonstrate expertise in troubleshooting and diagnosing technical issues using SOP documents.">
- Possess analytical skills to break down complex problems and identify root causes.">
- Have hands-on experience with ticketing tools and ITIL principles.">
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- 6+ months of experience in infrastructure, storage, or service desk roles.">
- Hands-on experience with Google products, including Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLL, Keep, Sites, Forms, and Appsheet.">
- Google Workspace Administrator certification is an added advantage.">
We offer a dynamic work environment that fosters growth and development. As a Customer Support Agent, you will have the opportunity to make a meaningful impact on our customers' experiences.
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