Customer Support Professional

1 day ago

Kurnool, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Customer Support Professional

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As a key member of our support team, you will play a crucial role in addressing customer issues, guiding customers on product usage and working closely with cross-functional teams to deliver an exceptional experience.

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Key Responsibilities:

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• Troubleshoot customer complaints and conduct root cause analysis.

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• Assist customers with product usage and provide personalized guidance.

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• Manage customer data imports/exports from production systems.

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• Ensure accurate updates of customer data in production systems.

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• Process confidential information according to established guidelines.

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• Contribute to the development of product content for internal and external stakeholders.

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• Generate reports from single or multiple systems.

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Requirements:

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• Bachelor's degree in Computer Science or related field.

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• 3+ years of experience in product customer support.

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• Excellent interpersonal and collaboration skills.

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• Strong analytical skills and problem-solving abilities.

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• Ability to communicate complex ideas simply.

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• Good documentation skills.

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• Attention to detail.

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• Strong written and verbal communication skills.

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• Strong customer relationships skills – responsiveness, sensitivity, diplomacy.

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Nice to Have:

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• Experience working with cloud-based products.

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• Familiarity with issue tracking software.

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• Knowledge of scripting/programming languages.

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• Data fetching skills from SQL/NoSQL databases.

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We Offer:

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• Competitive salary and comprehensive benefits package.

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• Opportunities for career growth and development.

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• Exposure to cutting-edge technologies and advanced cybersecurity practices.

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• Dynamic work environment that values innovation and excellence.

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• Transparent policies.

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Join us at CYGNVS and become a part of a talented team that delivers exceptional products. If you are passionate about software engineering and ready to make a meaningful impact, apply now.

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