Customer Service Ambassador

1 week ago

Delhi NCR Noida Delhi, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Job Summary:

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  • We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients.">
">Handle inbound and outbound calls to assist customers with their queries, complaints, or requests.">Provide accurate information about products/services, resolve issues, and offer solutions to customer problems.">Maintain a positive and professional attitude when interacting with customers.">Follow communication scripts and guidelines to ensure consistency and accuracy.">Meet performance targets such as call resolution time, customer satisfaction, and service levels.">Document all customer interactions, follow-up actions, and resolutions.">Provide feedback and suggest improvements for enhancing customer service processes.">Handle customer escalation and ensure timely resolution of complex issues.">Maintain knowledge of company products, services, and policies to effectively assist customers.">Stay updated on any changes in services, procedures, or customer-facing initiatives.">">

Required Skills and Qualifications:

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  • Excellent communication and interpersonal skills.">
  • Ability to work under pressure and meet performance targets.">
  • Strong problem-solving and analytical skills.">
  • Knowledge of customer service principles and practices.">
  • Ability to work in a fast-paced environment and adapt to changing situations.">
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Benefits:

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  • A competitive salary and benefits package.">
  • The opportunity to work with a dynamic team and contribute to the success of the organization.">
  • Ongoing training and development opportunities.">
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The ability to make a real difference in people's lives through exceptional customer service.">The opportunity to work in a challenging and rewarding environment.">

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