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Lead Customer Order Specialist

2 weeks ago

Pune, Maharashtra, India beBeeSupplyChainManager Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Description

An ideal candidate for this role will have a strong background in supply chain management, with experience leading teams and managing customer relationships.

This position involves overseeing the entire order life cycle, from receipt to fulfillment, ensuring timely and accurate processing of customer orders.

The successful candidate will be responsible for developing and implementing process improvements, analyzing customer inquiries, and providing consultative support to customers regarding lead time, availability, and policy.

  • Bachelor's degree or equivalent required.
  • 8+ years of experience in Supply Chain/Customer Order Management, including people management.
  • Experience in managing a team of 5+ employees preferred.
  • Experience in high-impact continuous improvement or Six Sigma projects preferred.
  • Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region.

Competencies:

  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Drives results: Consistently achieving results, even under tough circumstances.
  • Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction.
  • Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled.
  • Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries.
  • Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution.
  • Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Additional Responsibilities Unique to this Position:

  • Strong team management skills.
  • Excellent communication and interpersonal skills.
  • Ownership and self-drive for value addition.
  • Analytical and problem-solving abilities.
  • Ability to adapt and thrive in a fast-paced environment.
  • Ability to work collaboratively with all stakeholders.
  • Proficiency in Microsoft Office Suite and presentation skills.