Order Operations Coordinator

1 day ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 10,38,750 - ₹ 18,13,750
Job Title

An Order Management Specialist is a key role in our organization.

The successful candidate will be responsible for daily order booking, order management, and associated customer queries in SAP. This includes purchase order validation, product availability checks, compliance with company policies, and collaboration with key departments on order backlog and prioritization.

Responsibilities:
  • Process email purchase orders from end-users through Salesforce and SAP.
  • Retrieve orders from partner portals and process them into SAP.
  • Verify pricing against customer contracts or approved discount matrices.
  • Verify product availability.
  • Coordinate with purchasing to determine lead times when supply is not available.
  • Exercise discretion to prioritize product allocations when supply is not available.
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales.
  • Process customer returns and credit note requests in a timely manner.
  • Answer customer inquiries regarding order status, product availability, and lead times.
  • Troubleshoot customer issues, responding in a timely manner.
  • Consistently review backlog to ensure compliance with company booking policies, including requirements impacting revenue recognition.
  • Complete self-training modules in SAP as needed.
  • Log customer complaints (CCARs) in SAP.
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.
Requirements:
  • A high-energy individual with the ability to work under pressure in a fast-paced, changing environment with a positive attitude.
  • A customer-first mentality.
  • Strong time management skills to effectively prioritize daily tasks.
  • Demonstrated initiative to resolve complex customer issues efficiently.
  • The ability to work proactively and exercise judgment.
  • Strong attention to detail.
  • Strong interpersonal, communication, and customer service skills.
  • The ability to work with others in a professional, responsive, and courteous manner.
  • The ability to work productively in a cross-functional team environment.
  • Strong system skills, including Microsoft Office.
  • Preferred: ERP system experience, SAP, and Salesforce.
Education and Experience:
  • A BS/BA degree in business.
  • 4+ years of experience with account management and customer service in high-tech environments.
  • BASIC ACCOUNTING KNOWLEDGE, UNDERSTANDING OF INTERNATIONAL TRADE PRINCIPLES, AND POSSIBILITIES.

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