Customer Order Management Team Lead

5 days ago


Pune, Maharashtra, India beBeeCustomerOrder Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
Job Description

We are seeking an experienced leader to manage customer orders and provide exceptional support to our customers.

The ideal candidate will have a strong background in supply chain management, with experience in managing teams and driving continuous improvement initiatives. Key responsibilities include:

  • Managing the entire order life cycle from receipt to resolution.
  • Providing consultative support to customers regarding lead time, availability, and minor technical issues.
  • Serving as a single point of contact for customer inquiries and escalations.

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work collaboratively with internal stakeholders. Experience in high-impact continuous improvement or Six Sigma projects is highly desirable.

Key Responsibilities:

  1. Manage the entire order life cycle from receipt to resolution.
  2. Provide consultative support to customers regarding lead time, availability, and minor technical issues.
  3. Serve as a single point of contact for customer inquiries and escalations.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent required.
  • 8+ years of experience in Supply Chain/Customer Order Management, including people management.

Benefits:

  • Opportunity to work with a dynamic team.
  • Competitive compensation package.

Others:

  • Able to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST).
  • Able to work remotely on specific days.


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