Customer Order Management Manager

Key Responsibilities Leadership and Team Management Leads Customer Order Management teams maximizes collaboration between teams to create a participative environment that maximizes team performance Customer Support Excellence Ensures Customer Order Management teams continuously demonstrate customer support excellence compassion empathy support in all communications and interactions Strategic Contribution Contributes to the development of the local Supply Chain strategy vision and goals with the site leader ensures all employee work-plans support this strategy Stakeholder Management Manages overall communications and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters Operational Efficiency Conceptualizes develops and implements strategy tactics between Materials and Customer Order Management functions to improve overall order throughput and meet financial targets Customer Focus Creates and ensures a customer-focused culture is in place to support a global customer base works with customers directly to resolve escalated queries Communication and Implementation Develops a comprehensive communication plan that facilitates proactive interactions with the global customer base to improve efficiency in daily operations Metrics and Process Improvement Owns and continues to redefine departmental metrics ensures full utilization of metrics data to drive process improvement and work priorities Budget Management Manages departmental budget and Annual Operating Plan AOP process Demand Control Facilitates demand control meetings to drive decision-making on forecast consumption including drops rolls and customer order prioritization management of demand control analytics RESPONSIBILITIESExperience Functional Understanding Understanding of multiple functions to collaborate and communicate effectively across a wide range of stakeholders functions including global teams e g Sales Marketing Materials Logistics Plant Warehouse Distribution Sourcing Engineering Operational Execution and Planning Strong focus on meeting financial targets while maximizing operational efficiency and driving continuous improvement with quality systems to achieve KPIs IT Systems Proficiency Understanding implementation of IT systems and data-based decision-making e g Sales Force Oracle One Cummins Power BI Customer Support Demonstrate customer support excellence and develop a customer-focused culture compassion empathy support Manage customer escalations appropriately Leadership Exhibits leadership behaviors including strategic thinking alignment coaching mentoring development Goal Setting Strategic A3 Planning defining departmental metrics and measurement systems Quality Management Quality Management System QMS setup and audits Significant level of experience required 5-7 years of relevant experience preferred Customer order management customer-facing supply chain logistics international trade experience preferred Competencies Balances Stakeholders Anticipating and balancing the needs of multiple stakeholders Builds Effective Teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Collaborates Building partnerships and working collaboratively with others to meet shared objectives Develops Talent Developing people to meet both their career goals and the organizations goals Directs Work Providing direction delegating and removing obstacles to get work done Ensures Accountability Holding self and others accountable to meet commitments Manages Complexity Making sense of complex high quantity and sometimes contradictory information to effectively solve problems Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals Self-Development Actively seeking new ways to grow and be challenged using both formal and informal development channels Values Differences Recognizing the value that different perspectives and cultures bring to an organization QUALIFICATIONS Education College university or equivalent degree required Job Supply Chain PlanningOrganization Cummins Inc Role Category HybridJob Type Exempt - ExperiencedReqID 2402948Relocation Package Yes