Order Management Specialist

5 days ago


Pune, Maharashtra, India NielsenIQ Full time ₹ 1,20,000 - ₹ 5,44,000 per year

Order Management Specialist

Job Description

About this job

NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

Responsibilities

  • Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with order processing in our CRM tool, coach sellers on the gatekeeper checklist, collaborate on best practices, & lead all PO Mgmt & Tracking activities
  • Day-to-day tasks consist of reviewing/approving opportunities in gatekeeper que for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client creation/modifications or adjusting block/unblock status, processing new material code requests,
  • Help spotlight deficiencies in the quote to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%
  • Partner closely with major business functions across the quote to cash life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error
  • Drive compliance with company policies, business rules and rev rec principles.
  • Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner.
  • Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue.
  • Proactively identify opportunities to improve the order process, resolve inconsistencies & give insightful feedback to cross functional stakeholders to improve efficiency in the order cycle
  • Support Internal finance teams during audits (CAS, statutory, etc.) based on predefined way of work according to Global/Regional COE standards.

A little about you

Do you have the necessary skill set to be successful in this role?

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

Qualifications
  • 1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk
  • Bachelor's degree preferred
  • SAP/ERP and MSD experience a bonus
  • Proficiency in MS Office
  • Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
  • Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
  • Skilled at building strong working relationships with team members in varying departments and/or levels of management
  • Ability to manage multiple projects simultaneously while meeting deadlines
  • Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements
  • Experience building and/or using sales performance reporting in a CRM, Power BI or similar software
  • Excellent English written, verbal and communication skills
  • Prior exposure to SaaS technology
  • Ability to drive productivity working in a remote, fast paced environment
Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

Experience LevelEntry Level

  • Pune, Maharashtra, India NielsenIQ Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Order Management Specialist Job Description About this job NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross...


  • Pune, Maharashtra, India NielsenIQ Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Description About this jobNielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance,...


  • Pune, Maharashtra, India WNS Holdings Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary: The Group Manager for Order Management will oversee the entire order management process, ensuring efficient and accurate order processing, fulfillment, and customer satisfaction. This role involves leading a team, coordinating with various departments, and implementing strategies to optimize order management operations.Key...


  • Pune, Maharashtra, India BMC Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.Providing Legal Level 1 support and generate contractual agreements.Order Processing Review, validate and process all orders in with focus on accuracy and completion for submission.Proactively communicate...

  • Order To Cash Analyst

    2 weeks ago


    Pune, Maharashtra, India Manning Consulting Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Process Specialist (SME)Loaction: PuneWFOShift: EMEAExp: Min 3 years expRequirements:• 3-4 years of experience in a BPO environment.• Any Bachelors degree.• Proficient MS Excel• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, QuoteManagement • Very good understanding of L2S process. Agreements,...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're looking for a*Manager, Order ValidationThis role isOffice Based, Pune OfficeManager Order Validation*Manager Order Validation will lead a team of Order validation Analysts. The position plays a critical role in ensuring that contracts meet company policies before they are fully executed, and the opportunities correctly reflect the intent of the deals....


  • Pune, Maharashtra, India Rent An Attire Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About Us:At Rent An Attire, we're on a mission to make fashionaccessible, affordable, and sustainable. We believe in giving people the freedom to dress their best without burdening the planet. As part of our growth journey, we are expanding ouronline sales and logistics operationsand are looking for an intern who can drive efficiency, ownership, and...


  • Pune, Maharashtra, India Alfa Laval Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Order HandlerJoin us as our Order Handler - Pune (GPHE & WHE) for providing direct support to customers in project, Product or complex sales, and has responsibilities including support to logistics, invoicing and/or order fulfilment. In constant contact with Alfa Laval Local and Global factories.About The CompanyIn Alfa Laval, Every day, we get opportunities...


  • Pune, Maharashtra, India Cummins Full time

    Key Responsibilities Leadership and Team Management Leads Customer Order Management teams maximizes collaboration between teams to create a participative environment that maximizes team performance Customer Support Excellence Ensures Customer Order Management teams continuously demonstrate customer support excellence compassion empathy support in...


  • Pune, Maharashtra, India Cummins Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DESCRIPTIONThe Customer Order Management Manager leads the day-to-day operations for a specified team or site, ensuring alignment with Cummins' global supply chain strategy to deliver operational efficiency and superior customer experience. The role involves designing and implementing the right organizational structure, driving process improvements, and...