Customer Order Support Manager

2 days ago


Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 14,00,000 - ₹ 16,00,000

About this role:

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  • We are seeking a Customer Support Team Leader to oversee the operational performance of our customer support team and ensure excellence in service delivery.
  • This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach.
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Key Responsibilities:

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  1. Order Management: Perform order management tasks for a specific set of customers' accounts, handling the entire order life cycle from order entry to invoicing and credits/debits.
  2. Customer Support: Provide consultative order life cycle support information to customers, including lead time, availability, minor technical support, and policy.
  3. Team Leadership: Act as the single point of contact for customer inquiries and escalations, manage escalations to closure, and demonstrate customer support excellence.
  4. Liaison Role: Liaise with internal production, planning, and materials teams to ensure prompt, accurate, and timely order throughput, including achieving financial targets.
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Required Skills and Qualifications:

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  • Proven experience: 7-8 years of experience in customer order management, customer-facing roles, supply chain logistics, or international trade.
  • Leadership skills: Minimum 2 years of experience in people or team management.
  • Education: College, university, or equivalent degree required.
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Benefits:

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  • Career growth opportunities: This role offers the chance to develop your skills and advance your career within the organization.
  • Work-life balance: We prioritize work-life balance and offer flexible working arrangements to support your well-being.
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About us:

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We are a dynamic organization committed to delivering exceptional customer experiences. Our team is passionate about providing top-notch support and services to our customers.



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