
Customer Order Support Manager
2 days ago
About this role:
">- We are seeking a Customer Support Team Leader to oversee the operational performance of our customer support team and ensure excellence in service delivery.
- This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach.
Key Responsibilities:
">- Order Management: Perform order management tasks for a specific set of customers' accounts, handling the entire order life cycle from order entry to invoicing and credits/debits.
- Customer Support: Provide consultative order life cycle support information to customers, including lead time, availability, minor technical support, and policy.
- Team Leadership: Act as the single point of contact for customer inquiries and escalations, manage escalations to closure, and demonstrate customer support excellence.
- Liaison Role: Liaise with internal production, planning, and materials teams to ensure prompt, accurate, and timely order throughput, including achieving financial targets.
Required Skills and Qualifications:
">- Proven experience: 7-8 years of experience in customer order management, customer-facing roles, supply chain logistics, or international trade.
- Leadership skills: Minimum 2 years of experience in people or team management.
- Education: College, university, or equivalent degree required.
Benefits:
">- Career growth opportunities: This role offers the chance to develop your skills and advance your career within the organization.
- Work-life balance: We prioritize work-life balance and offer flexible working arrangements to support your well-being.
About us:
">We are a dynamic organization committed to delivering exceptional customer experiences. Our team is passionate about providing top-notch support and services to our customers.
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