Order Cycle Manager

2 days ago

Pune, Maharashtra, India beBeeTeamLeader Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

Key Responsibilities:

  • Lead a team of 5+ employees for Order Management Representatives/Specialists in the North America Region.
  • Plan, prioritize, and schedule team activities for efficiency.
  • Review progress and evaluate results for continuous improvement.
  • Ensure customer support excellence in all interactions.
  • Utilize departmental tools, systems, and processes effectively.
  • Monitor team performance and adapt procedures for improvement.
  • Lead cross-functional problem-resolution initiatives.
  • Address complex inquiries promptly and accurately.
  • Liaise with other departments to integrate activities.
  • Analyze customer inquiries and recommend process improvements.
  • Develop problem-solving guidelines and materials.
  • Own departmental metrics, reporting, and analysis.
  • Coordinate team input for proactive customer communications.
  • Lead local and participate in global continuous improvement projects.

In this role, you will perform order management tasks for a specific set of customers/accounts and have responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation).

You will provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.

Additionally, you will act as single-point-of-contact to the customer for order inquiries and escalations; manage escalations to closure.

You will continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions.

The ideal candidate will have 8+ years of experience in supply chain/Order Management, including people management.

Experience in managing a team of 5+ employees and high-impact continuous improvement or Six Sigma projects is preferred.

Strong team management skills, excellent communication and interpersonal skills, ownership self-drive for value addition, analytical and problem-solving abilities are required.

The role requires proficiency in Microsoft Office Suite and presentation skills.

  • OTC Cycle Manager

    4 days ago

    Pune, Maharashtra, India beBeeOrder Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking an experienced Order to Cash professional to manage the entire cycle, ensuring accurate and timely processing of orders and invoices. Main Responsibilities:Manage and execute the entire Order to Cash cycle.Oversee and perform all aspects of OTC billing.Collaborate with various departments to resolve billing-related issues.Key Requirements:4-9...

  • Customer Order Management Representative

    3 days ago

    Pune, Maharashtra, India Cummins Full time

    DESCRIPTIONThe Customer Order Management Representative Level IV acts as an extension of management ensuring a positive customer experience while representing management to others Provides proactive customer support and performs numerous duties including order to cash improvements order life cycle improvements overseeing visitors and training new hires...

  • Customer Order Support Manager

    3 days ago

    Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 14,00,000 - ₹ 16,00,000

    About this role:"> We are seeking a Customer Support Team Leader to oversee the operational performance of our customer support team and ensure excellence in service delivery. This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach. ">Key Responsibilities:"> Order Management: Perform order management...

  • Order Management Intern

    2 days ago

    Pune, Maharashtra, India Rent An Attire Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    About Us:At Rent An Attire, we're on a mission to make fashionaccessible, affordable, and sustainable. We believe in giving people the freedom to dress their best without burdening the planet. As part of our growth journey, we are expanding ouronline sales and logistics operationsand are looking for an intern who can drive efficiency, ownership, and...

  • Order Operations Coordinator

    2 days ago

    Pune, Maharashtra, India beBeeOrder Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Order Management SpecialistKey Responsibilities:Manage the order life cycle from receipt to fulfillment, ensuring timely and accurate processing.Process orders, handle modifications, and generate documentation as needed.Serve as a consultative partner to customers, offering guidance on availability and lead times.Act as a single point of contact...

  • Lead Customer Order Specialist

    12 hours ago

    Pune, Maharashtra, India beBeeSupplyChainManager Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Job DescriptionAn ideal candidate for this role will have a strong background in supply chain management, with experience leading teams and managing customer relationships.This position involves overseeing the entire order life cycle, from receipt to fulfillment, ensuring timely and accurate processing of customer orders.The successful candidate will be...

  • Order Fulfillment Specialist

    6 days ago

    Pune, Maharashtra, India beBeeLogistics Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Responsibilities:Manage assigned customer accounts for the entire order life cycle, from new account set-up to order fulfillment.Act as a single-point-of-contact with customers, parts distribution centers and manufacturing plants to process and fulfill customer orders.Provide accurate and timely information to ensure orders are shipped to agreed...

  • Order Management Specialist

    3 days ago

    Pune, Maharashtra, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878

    Maximizing Order Value through Strategic Order ManagementJob Description:As a seasoned professional in order management, you will be responsible for driving the entire order-to-cash (O2C) cycle. Your primary focus will be on managing various aspects of this process, including order entry, quote creation, and sales operations.The ideal candidate will possess...

  • OTC || O2C || order To cash

    5 days ago

    Pune, Maharashtra, India Wsne Consulting Full time

    Job DescriptionWe are hiring experienced Order to Cash (OTC) professionals for a leading MNC. The ideal candidate will have hands-on experience in OTC billing and a strong background in the full Order to Cash (O2C) cycle. This is an excellent opportunity for a skilled professional with great communication skills who is comfortable working a night shift.Roles...

  • Senior Order to Cash Specialist

    3 days ago

    Pune, Maharashtra, India beBeeOrder Full time

    We are seeking a seasoned Order to Cash professional for a leading organization. The ideal candidate will possess extensive experience in OTC billing and a strong background in the full Order to Cash cycle.ResponsibilitiesManage and execute the entire Order to Cash cycle.Oversee all aspects of OTC billing.Ensure accurate and timely processing of orders and...