Customer Order Processing Coordinator

3 days ago


Pune, Maharashtra, India beBeeOrderManagement Full time ₹ 5,00,000 - ₹ 10,00,000
Order Management Specialist

This role involves managing customer orders from start to finish. The ideal candidate will be responsible for order entry, invoicing, logistics documentation, and serving as a consultative partner to customers.

Key Responsibilities:
  • Manage the complete order life cycle for assigned customers/accounts including: order entry and modification, invoicing, credits/debits, generating and managing logistics documentation
  • Serve as a consultative partner to customers, offering guidance on availability, lead times, minor technical queries, and company policy
  • Act as a single point of contact for customer inquiries, resolving order-related issues and managing escalations through to closure
  • Demonstrate customer support excellence, empathy, compassion, and professionalism in every customer interaction
Requirements:
  • Strong understanding of order management processes and lifecycle best practices
  • Proficiency in Microsoft Office Suite, especially Excel
  • Effective communication and interpersonal skills, particularly in high-pressure or customer-facing situations
  • Detail-oriented with strong problem-solving and multitasking abilities
  • Ability to work cross-functionally with planning, logistics, and commercial teams

The successful candidate will possess excellent organizational and communication skills, with the ability to work effectively in a fast-paced environment.



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