IT Support Specialist

1 week ago


Pune, Maharashtra, India Aricent Full time
Desktop Support Engineer

About the Role:

Aricent seeks a skilled Desktop Support Engineer to provide technical support and maintenance to our IT infrastructure.

Compensation: $73,000 per year, based on industry standards and Aricent's expectations for this position.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to users via ticketing system, phone, and email.
  • Operating System and Software Maintenance: Install, configure, and maintain operating systems, software, and hardware on user desktops and laptops.
  • Troubleshooting: Troubleshoot and resolve hardware and software issues, including printer and scanner problems.
  • Network Security and Antivirus: Configure and manage network security practices and antivirus programs.
  • User Ticket Management: Analyze and address user tickets for issues related to hardware, software, and networking.
  • Record Keeping: Maintain accurate records of job tickets and maintenance tasks.
  • Team Collaboration: Collaborate with other teams to design, implement, and maintain server and software solutions.
  • Professional Development: Stay up-to-date with the latest technology trends and best practices in the field.

Requirements:

  • Experience: Proven work experience as a Desktop Support Engineer (3+ years).
  • Environment Familiarity: Hands-on experience with Windows/Linux/Mac OS environments.
  • Automation and Peripherals: Working knowledge of office automation products and computer peripherals.
  • Security and Compliance: Familiarity with network security practices and antivirus programs.
  • Problem-Solving: Ability to analyze and resolve complex technical issues.
  • Communication Skills: Excellent communication and problem-solving skills.
  • Work Schedule: Willingness to work rotational shifts, including night shifts.

Education and Certifications:

Bachelor's degree in Computer Science or related field. CompTIA A+ certification a plus.



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