IT Support Specialist
1 week ago
About the Role:
Aricent seeks a skilled Desktop Support Engineer to provide technical support and maintenance to our IT infrastructure.
Compensation: $73,000 per year, based on industry standards and Aricent's expectations for this position.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to users via ticketing system, phone, and email.
- Operating System and Software Maintenance: Install, configure, and maintain operating systems, software, and hardware on user desktops and laptops.
- Troubleshooting: Troubleshoot and resolve hardware and software issues, including printer and scanner problems.
- Network Security and Antivirus: Configure and manage network security practices and antivirus programs.
- User Ticket Management: Analyze and address user tickets for issues related to hardware, software, and networking.
- Record Keeping: Maintain accurate records of job tickets and maintenance tasks.
- Team Collaboration: Collaborate with other teams to design, implement, and maintain server and software solutions.
- Professional Development: Stay up-to-date with the latest technology trends and best practices in the field.
Requirements:
- Experience: Proven work experience as a Desktop Support Engineer (3+ years).
- Environment Familiarity: Hands-on experience with Windows/Linux/Mac OS environments.
- Automation and Peripherals: Working knowledge of office automation products and computer peripherals.
- Security and Compliance: Familiarity with network security practices and antivirus programs.
- Problem-Solving: Ability to analyze and resolve complex technical issues.
- Communication Skills: Excellent communication and problem-solving skills.
- Work Schedule: Willingness to work rotational shifts, including night shifts.
Education and Certifications:
Bachelor's degree in Computer Science or related field. CompTIA A+ certification a plus.
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