Financial Services Technical Support Specialist

6 days ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Opportunity

We are a global financial services firm with a dynamic team of over 300 employees. Our talented team is dedicated to reimagining operational efficiencies and client experiences while cultivating a workplace culture that champions collaboration, creativity, and continuous growth.

Key Aspects of the Role
  • Effective communication and clarity
  • Collaboration within a team to achieve goals
  • Creative problem-solving and efficiency
  • Adaptability and flexibility in new situations
  • Strong work ethic and professionalism
Key Responsibilities
  • Provide technical assistance via email, forms, or telephone as the first point of contact for internal and external users
  • Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity
  • Perform configuration changes in Odessa to meet user requirements
  • Escalate complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process
  • Maintain accurate records of user interactions and technical issues in the ticketing system
  • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction
  • Assist with user account management, including password resets and access permissions
  • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions
  • Participate in training sessions and workshops to enhance technical and customer service skills
  • Collaborate with team members to improve support processes and enhance the overall user experience
Essential Skills and Qualifications
  • Previous experience in a customer service or technical support role
  • Knowledge of Odessa and its functionalities
  • Strong problem-solving skills and ability to work independently
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
  • Customer-oriented mindset with a desire to help others
Requirements
  • A minimum of 6 to 9 years of overall experience
  • Specific experience managing or working with Odessa or similar platforms

We deliver results quickly and effectively, embracing new technology and supporting our employees. We build strong partnerships and create a diverse and inclusive workplace culture.

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