IT ServiceNow Expert

4 days ago

Davangere, Karnataka, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 32,00,000
Expert ServiceNow ITOM Professional

The ideal candidate is an experienced professional with a strong background in IT software development and a proven track record of delivering solutions using the ServiceNow platform.

Key Responsibilities:
  • Design, develop, test, and configure business requirements on the ServiceNow platform, focusing on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for the development of user stories, configurations, and delivery within agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD), low-level design (LLD), architecture design, and technical documentations as specified and internally required.
  • Work with the platform team to update technology direction and strategy, manage business-as-usual (BAU) tasks.
  • Provide value-based assessments and workshops to help maximize business results from the ServiceNow software.
Requirements:
  • At least 5+ years of experience in IT software, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications and data sources.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Knowledge of UI Actions/UI Policy ACL, Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

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