Customer Experience Analyst
2 weeks ago
The ADCI HYD 13 SEZ seeks an exceptional Customer Experience Analyst with a strong background in French language to join our team. As a key member of the Last Mile Analytics & Quality Team, you will play a crucial role in providing first-level support for driver and delivery-related programs.
Job DescriptionYour primary responsibilities will include:
- Listening to calls in French and transcribing them into professional English
- Translation of content from French to English and vice-versa
- Analyzing basic case level inputs and identifying predictors/causes of business-related problems
- Improving delivery/customer experience by implementing case-level corrections
You will be responsible for:
- Translation of data from pre-recorded calls & texts to professional English language and vice-versa
- Identifying and surfacing gaps in processes to managers
To be successful in this role, you must have:
- Bachelor's degree
- Fluency in French (B2.2 proficiency)
- 10-24 months of work experience
- Good communication skills
- Proficiency in Advanced Excel (pivot tables, vlookups)
- Demonstrated ability to work in a dynamic environment
A Logistics background and Lean/Six Sigma training is a plus. Proficiency in SQL is also desirable.
Salary and BenefitsWe offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additional benefits include opportunities for professional growth and development.
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Senior Customer Experience Analyst
3 weeks ago
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Customer Experience Strategist
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Customer Experience Specialist
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Customer Experience Coordinator
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Customer Experience Specialist
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Customer Experience Associate
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Customer Experience Liaison
4 weeks ago
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Customer Support Analyst
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Customer Experience Specialist
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Customer Experience Ambassador
3 weeks ago
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Customer Experience Ambassador
3 weeks ago
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Customer Experience Resolution Specialist
2 weeks ago
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Customer Experience Solutions Specialist
2 weeks ago
Hyderabad, Telangana, India Regal Rexnord Full timeJob SummaryWe are seeking an experienced Customer Experience Solutions Specialist to join our team. As a key member of our customer care department, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive problem-solving and innovative solutions.
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Operations Director of Customer Experience
2 weeks ago
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Program Manager
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Global Customer Experience Associate
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Senior Customer Experience Specialist
3 weeks ago
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Customer Experience Solutions Consultant
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Customer Onboarding Experience Specialist
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