Customer Experience Specialist

2 weeks ago


Hyderabad, Telangana, India DigitalOcean Full time

Unlock your career potential at DigitalOcean, a cutting-edge technology company that simplifies cloud computing for builders. As our Associate Customer Advocate, you will play a vital role in delivering exceptional customer experiences while leveraging your skills to drive business growth.

The estimated salary range for this position is $60,000 - $80,000 per year, depending on relevant experience and qualifications. If you're passionate about driving excellent customer experiences and have a keen eye for detail, we encourage you to apply.

About the Role

We are seeking a highly skilled Associate Customer Advocate to join our team. As a key member of our support team, you will be responsible for:

  • Responding to customer tickets in a timely and professional manner
  • Providing personalized communication to resolve customer issues
  • Identifying and addressing recurring challenges faced by multiple customers
  • Staying up-to-date with DigitalOcean products and adapting to rapid changes
  • Working collaboratively within a team environment to achieve shared goals
  • Crafting knowledge-based articles to enhance customer self-service capabilities
  • Triaging, escalating, and resolving customer-impacting incidents

You will be working with a talented team of professionals who share a passion for delivering exceptional customer experiences. Our goal is to empower our customers to succeed, and we believe that this role plays a critical part in achieving that vision.

Requirements

To be successful in this role, you should possess:

  • Excellent written and verbal communication skills
  • A strong passion for customer advocacy and continuous learning
  • Prior customer-facing experience, preferably in a cloud hosting environment
  • A keen eye for detail and analytical skills to identify solutions
  • Self-motivation, independence, and a sense of responsibility
  • A commitment to ongoing personal and professional development
Benefits

At DigitalOcean, we prioritize employee well-being and career development. Our comprehensive benefits package includes:

  • A competitive salary range of $60,000 - $80,000 per year
  • Equity compensation, including equity grants upon hire and participation in our Employee Stock Purchase Program
  • A generous wellness allowance and flexible time-off policy
  • Access to LinkedIn Learning's 10,000+ courses for ongoing skill development
  • A one-time work-from-home stipend and reimbursement for relevant conferences and training
About Us

DigitalOcean is an equal-opportunity employer committed to building a diverse and inclusive workplace. We value diversity of thought and background, recognizing that it drives stronger teams and products that serve our customers. Join our community of innovators and help shape the future of cloud computing.



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