Technical Support Professional

2 days ago


Delhi, Delhi, India SMC Full time

We are seeking a skilled Technical Support Professional to join our team at Staffing Ninja. In this role, you will provide high-quality technical support, resolve complex issues, and ensure exceptional service to our customers.

About the Role
  • Provide prompt, accurate, and courteous technical support via phone, email, and chat to troubleshoot and resolve issues.
  • Identify and analyze the root cause of problems, and provide effective solutions to resolve software, hardware, or network-related issues.
Key Responsibilities
  • Develop an in-depth understanding of our products, services, and technology to assist customers effectively.
  • Collaborate with cross-functional teams, escalating issues when necessary to ensure timely resolution.
  • Maintain accurate and detailed records of customer interactions and issues in the ticketing system, including troubleshooting steps and resolutions.
  • Actively participate in training sessions, knowledge-sharing activities, and process improvements to enhance team efficiency.
Requirements
  • 4+ years of experience in a technical support or similar role.
  • Familiarity with Windows, macOS, and Linux operating systems.
  • Knowledge of basic networking concepts (e.g. TCP/IP, DNS, VPN).
  • Proficiency in diagnosing and resolving issues related to software applications, hardware, and devices.

The estimated salary for this position is $70,000 - $100,000 per year, depending on location and experience.



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