Expert Technical Solutions Architect

1 week ago


Davangere, Karnataka, India Telcovas Solutions & Services Full time

Telcovas Solutions & Services is seeking a highly skilled Technical Account Manager to join our dynamic team. As a key member of our organization, you will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their business objectives.

The ideal candidate will be a customer-focused technical expert, capable of providing proactive support and strategic guidance to clients across various regions. This position involves frequent travel to client sites, helping to build long-term relationships while ensuring the optimal technical success of our clients.

We are looking for someone with expertise in understanding and diagnosing technical challenges in complex systems. You should have strong knowledge of IT systems, networking, security protocols, cloud services (AWS, Azure, etc.), and related technologies. Additionally, experience in telecom domain knowledge (GSM 4G / 5G and Private 5G) is highly desirable.

You will work closely with our internal teams to address technical issues, recommend product enhancements, and offer value-added services. Your ability to communicate complex technical issues clearly and effectively to non-technical stakeholders is essential.

In this role, you will develop and execute a strategic technical roadmap for each client, ensuring alignment with their business objectives. You will also provide expert-level technical support across multiple environments (cloud, on-premises, hybrid), troubleshoot complex issues, and work with product development teams to resolve product defects and escalate critical issues.

Key Responsibilities:

  • Understand clients' business goals, challenges, and technical environments to recommend tailored solutions.
  • Develop and execute a strategic technical roadmap for each client, ensuring alignment with their business objectives.
  • Provide expert-level technical support across multiple environments (cloud, on-premises, hybrid).
  • Troubleshoot complex issues related to software, hardware, and integrations, ensuring fast resolution and minimizing client downtime.
  • Work with product development teams to resolve product defects and escalate critical issues.
  • Coordinate and manage technical projects, including system installations, upgrades, and migrations.
  • Work with cross-functional teams (engineering, support, and product management) to deliver technical solutions on time and within scope.
  • Track and report on project progress, client milestones, and technical improvements.
  • Deliver product training and workshops to clients, ensuring they have the knowledge and tools to succeed.
  • Create and maintain knowledge base articles and documentation to assist clients with self-service support.
  • Ensure clients are fully onboarded and properly utilizing all features of the product.
  • Build and maintain strong, long-term relationships with assigned clients, ensuring their success with our solutions.
  • Proactively address potential technical issues before they impact customers, ensuring high service levels.
  • Frequent travel to customer locations (domestic and international) for on-site engagements, troubleshooting, training, and consultations.

**Estimated Salary:** ₹15,00,000 - ₹20,00,000 per annum, depending on experience and qualifications.



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