Product Customer Support Professional

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Our organization is looking for a skilled Customer Support Specialist to join our team.

This role involves working closely with customers, addressing their issues and concerns, and providing guidance on product usage. You will be responsible for troubleshooting customer problems, performing root cause analysis, and ensuring that customer data is properly updated in production systems.

You will also be working with various teams including solution architects and engineering teams to deliver exceptional customer experiences. To succeed in this position, you will need strong analytical skills, excellent communication skills, and the ability to translate business requirements into non-technical terms.

Responsibilities:

  • Troubleshoot customer issues and perform root cause analysis
  • Provide guidance and assistance to customers on product usage
  • Handle customer data import/export from production systems
  • Ensure customer data is properly updated in production systems
  • Process confidential data and information according to guidelines
  • Help develop product content for internal and external stakeholders
  • Generate reports from single or multiple systems

Requirements:

  • Bachelor's degree from an accredited university or college in computer science
  • 3+ years of experience in product customer support
  • Excellent interpersonal and collaborative skills
  • Analytical mind and inclination for problem-solving
  • Able to translate business requirements into non-technical terms
  • Good documentation skills
  • Keen attention to detail
  • Strong written and verbal communication skills
  • Strong customer-relationship skills – responsiveness, sensitivity, diplomacy

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Opportunities for continuous career growth and development
  • Exposure to cutting-edge technologies and advanced cybersecurity practices
  • Dynamic, enjoyable work environment that recognizes and celebrates exceptional work
  • Straightforward and transparent policies

Join us at CYGNVS and become a crucial part of a team that values innovation, excellence, and enjoyment in crafting exceptional products.

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