Support Professional

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 80,00,000
Customer Service Representative Role

About the Position

This is a customer-facing role where you will be the first point of contact for users on our app. You will assist with queries, resolve complaints, and ensure every customer receives an exceptional experience.

Main Responsibilities

  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.

Key Skills and Qualifications

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools preferred.
  • Willingness to work in flexible shifts as per business needs.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.

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