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ServiceNow Platform Architect

2 weeks ago

Bareilly, Uttar Pradesh, India beBeeServicenowlead Full time ₹ 15,00,000 - ₹ 25,00,000
ServiceNow Technical Lead

The ServiceNow Team Lead will oversee a team of skilled professionals, managing incoming work and ensuring high-quality solutions on the ServiceNow platform.

Key Responsibilities:
  • Work Management: Prioritize and manage incoming tasks, including incident resolution and service requests, to ensure timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets and workload to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions to align with best practices and business objectives.
Qualifications:
  • 5+ years of experience working with the ServiceNow platform.
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications preferred.